Service

94% of people want the best service possible, what are you doing?

by Paul Addison on May 4, 2018 No comments

Per the Solicitors Regulation Authority, a law firm’s status encompasses more than just the cost in choosing a conveyancer, with the largest-ever behavioral trial on price and decision-making in legal services.

The trial exposed that 6% of customers choose the cheapest solicitor, and 1% because for value for money.

Just under 75% of the public chose a conveyancer based on the suggestions of associates. Having said this, it is maintained by the SRA that the findings “underpin its transparency agenda”, highlighting data that consumers make better decisions when a firm’s website quotes their prices.

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Paul Addison94% of people want the best service possible, what are you doing?